Official Guidance
Frequently Asked Questions
Official guidance on products, purchase channels, European boutiques, skincare use, authenticity and client care.
JennyBrown Client Care
How can we help?
For details specific to a product or market, confirm current information with the relevant official channel.
Is this the official JennyBrown website?
Yes. www.jennybrown.ch is the official English-language JennyBrown website. It publishes official brand, product, authenticity and European boutique information.
Where can I purchase JennyBrown products?
In Europe, consult the official European Boutiques page for the locations currently presented on this website. In China, use the official China store linked from the website. For other markets, consult current authorised local information before purchasing.
Can I place an online order on the English website?
The English website presents official product information and directs visitors to JennyBrown boutiques. It does not currently provide an English-language online checkout. Product availability should be confirmed with the relevant boutique or regional channel.
Are the prices and products the same in every market?
No. Price, availability, product presentation and packaging may vary by country, boutique and regional channel. Confirm current information with the point of purchase before making a decision.
How do I choose a JennyBrown collection or product?
Explore the product centre, official collection pages and individual product pages for product type, collection and routine placement. For personalised assistance, contact Client Care or a JennyBrown boutique.
Where can I find directions for use?
Individual product pages provide the available official directions and suggested placement within a skincare ritual. Follow the instructions supplied with the product when those instructions differ or are more specific.
How can I verify a JennyBrown product?
Use the official authenticity page and verification system. Eligible products include an authenticity card or security code. Purchase through official or authorised channels and retain the product and verification materials.
What should I do if an authenticity code cannot be verified?
Check that the code was entered correctly and that the official verification channel is being used. If the result remains unclear, keep the product, packaging and proof of purchase and email JennyBrown Client Care with the relevant details.
Can I use JennyBrown products during pregnancy or on sensitive skin?
Yes. JennyBrown products are suitable for use during pregnancy and are suitable for sensitive skin. Follow the directions supplied with each product.
Why might a product or package look different?
Packaging, sets and regional presentation may be updated or vary by market. Use the authenticity system and current official channel information if you need to confirm a particular product.
How do I contact JennyBrown Client Care?
Email clientcare@jennybrown.ch and include the subject of your enquiry and your country or region. Do not send passwords or payment-card information by email.
Still need assistance? Visit Contact JennyBrown Client Care.